- Longer than 7 days before departure = 15% cancellation fee
- Less than 7 days, greater than 72 hours = 50% cancellation fee
- Less than 72 hours = no refund
- No show = no refund
- Genuine medical reasons = If greater than 72 hours a 15% cancellation fee subject to producing a doctor’s report from BIMC, SOS or Siloam international or hospitals ONLY. Less than 72 hours = no refund.
- Weather Conditions: We will know an accurate forecast 7 to 5 days from departure. If a decision is made at this stage to cancel a full refund will be issued. Once less than 72 hours from trip and an unforeseen weather system forces a cancellation a 50% refund is available.